Welcome to PrediCX!

The world’s most powerful machine learning
platform for text and voice of customer data.
Ideal for contact center automation and insight.

FIND OUT MORE ABOUT PrediCX

Our flagship software PrediCX uses the latest in machine learning and AI to automatically transform your text data, all in near real time.

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MACHINE LEARNING FOR UNSTRUCTURED TEXT

Text analysis using the latest in machine learning and human-in-the-loop AI.

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VOICE OF THE CUSTOMER DATA

PrediCX can automatically classify Voice of Customer (VoC) data to a high degree of accuracy with minimal user input.

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CUSTOMER EXPERIENCE ANALYTICS

Improve profits by understanding the emotional and rational topics that drive customer loyalty.

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CONTACT CENTERS

Save money and improve customer satisfaction with contact center automation and insight.

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MACHINE LEARNING FOR CHATBOTS

Train your chatbot effectively and minimise the human input required.

Take a look inside our software. Dashboards, reports, early warnings and much more.

Key features

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Proprietary Technology

Proprietary machine learning technology called Optimized Learning allows PrediCX to deliver elite performance, even as data changes over time, or new signals appear.

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Can be Used Without Data Scientists

PrediCX was designed with simplicity in mind. PrediCX can be setup and maintained by any member of your team, delivering results with greater speed and ease.

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Rest API

The Rest API allows simple and frictionless integration into your existing platforms. Internal workflows/processes can be quickly and easily integrated with PrediCX.

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Minimum Effort, Maximum Output

PrediCX invites ‘human-in-the-loop’ input only when required. This validation maximizes the performance, while minimising human effort.

News

Warwick Analytics in the Press: Contact Centre World

on 20 June 2018
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Warwick Analytics in the Press: Customer Service Manager

on 20 June 2018
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Warwick Analytics in the Press: New research finds human validation is critical for chatbot owners

on 02 May 2018
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Warwick in the Press: Data Science Central, Humans in the Loop

on 23 April 2018
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How can PrediCX transform your business?

Click "Get Started" below and one of our team will be in touch.
Get the most out of your text data now!

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