AI for Contact
Center Optimization

Dramatically improved outcomes and lower costs in days
with the most powerful self-adapting analytics and automation

Operational Impact Assured - Every Time!

CSat improved by up to 20% FCR Improved by 50%
AHT reduced by 35% Customer Churn reduced by 18%
See it for yourselves by browsing our customer success case study library

Immediate effect

Bespoke models, created in just hours by non data scientists, deliver high performance machine learning.

Bespoke and highly detailed

Complex concept analysis extracts the most
granular, actionable insight possible from your
data, guaranteeing immediate effective change.

Minimal human effort

Proprietary Human-in-the-Loop technology accelerates the creation and deployment of powerful machine learning models.

Detailed insight

Go beyond sentiment analysis with accurate and automated categorization of topics, sentiment,
and emotional intent.

Listen to your customers in real-time

Accurate Early Warning system allows for immediate
and effective process change - protect yourself
from sudden NPS drops.

Instantly Operationalize

By API or UI working with any system.
Machine learning models that provide speed and ease for classifying your data.

Booster Packs

Our confidence in our product is encapsulated
in our Booster Packs.

CSat / NPS Booster Pack

Figure out key drivers of satisfaction using all
of your customer data, and increase CSat by
up to 20% with our CSat booster pack.

Churn Booster Pack

Our accurate, automated categorization of sentiment, intent, and customer emotion is certain to reliably tell you why your customers leave – and how to prevent it.

AHT Booster Pack

A large AHT heavily impacts both your agent’s efficiency and your customer satisfaction – buy our AHT pack to reduce it by up to 35%.

FCR Booster Pack

Repeat issues can generate more than 15% extra demand in your contact centre, and hugely damage NPS. Work with us to reduce repeat issues by up to 50%.