AI-based Text Analytics

The world’s most powerful, accurate and transparent text analytics platform based on proprietary machine learning.
Unlock actionable insight from your text data, go beyond sentiment analysis, and automate business processes like contact centers, support desks and workflows.

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MACHINE LEARNING FOR UNSTRUCTURED TEXT

Text analysis using the latest in machine learning and human-in-the-loop AI.

VOICE OF THE CUSTOMER DATA

PrediCX can automatically classify Voice of Customer (VoC) data to a high degree of accuracy with minimal user input.

CUSTOMER EXPERIENCE ANALYTICS

Improve profits by understanding the emotional and rational topics that drive customer loyalty.

CONTACT CENTERS

Save money and improve customer satisfaction with contact center automation and insight.

MACHINE LEARNING FOR CHATBOTS

Train your chatbot effectively and minimise the human input required.

Our flagship software PrediCX uses the latest in machine learning and AI to automatically transform your text data, all in near real time.

Key features

Proprietary Technology

Proprietary machine learning technology called Optimized Learning allows PrediCX to deliver elite performance, even as data changes over time, or new signals appear.

Can be Used Without Data Scientists

PrediCX was designed with simplicity in mind. PrediCX can be setup and maintained by any member of your team, delivering results with greater speed and ease.

API@2x-8

Rest API

The Rest API allows simple and frictionless integration into your existing platforms. Internal workflows/processes can be quickly and easily integrated with PrediCX.

OUTPUT@2x-8

Minimum Effort, Maximum Output

PrediCX invites ‘human-in-the-loop’ input only when required. This validation maximizes the performance, while minimising human effort.

Contact Center Focus

Lower your costs, augment your agents, and improve
satisfaction – digital concierge services, high-performing
chatbots, and even query automation is possible,
using PrediCX as the engine.

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News

In the Press: IBS Intelligence

on 07 December 2018
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Using PrediCX to reduce Helpdesk Costs while Improving Service Levels

on 09 October 2018
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Using AI text analytics to uncover drivers of loyalty and churn in restaurants

on 02 October 2018
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Warwick Analytics launch disruptive new AI Text Analytics

on 25 September 2018
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How can PrediCX transform your business?

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Get the most out of your text data now!

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