AI-based Text Analytics

The world’s most powerful, accurate and transparent text analytics platform based on proprietary machine learning.
Unlock actionable insight from your text data, go beyond sentiment analysis, and automate business processes like contact centers, support desks and workflows.

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MACHINE LEARNING FOR UNSTRUCTURED TEXT

Text analysis using the latest in machine learning and human-in-the-loop AI.

VOICE OF THE CUSTOMER DATA

PrediCX can automatically classify Voice of Customer (VoC) data to a high degree of accuracy with minimal user input.

CUSTOMER EXPERIENCE ANALYTICS

Improve profits by understanding the emotional and rational topics that drive customer loyalty.

CONTACT CENTERS

Save money and improve customer satisfaction with contact center automation and insight.

MACHINE LEARNING FOR CHATBOTS

Train your chatbot effectively and minimise the human input required.

Our flagship software PrediCX uses the latest in machine learning and AI to automatically transform your text data, all in near real time.

Key features

Proprietary Technology

Proprietary machine learning technology called Optimized Learning allows PrediCX to deliver elite performance, even as data changes over time, or new signals appear.

Can be Used Without Data Scientists

PrediCX was designed with simplicity in mind. PrediCX can be setup and maintained by any member of your team, delivering results with greater speed and ease.

API@2x-8

Rest API

The Rest API allows simple and frictionless integration into your existing platforms. Internal workflows/processes can be quickly and easily integrated with PrediCX.

OUTPUT@2x-8

Minimum Effort, Maximum Output

PrediCX invites ‘human-in-the-loop’ input only when required. This validation maximizes the performance, while minimising human effort.

Contact Center Focus

Lower your costs, augment your agents, and improve
satisfaction – digital concierge services, high-performing
chatbots, and even query automation is possible,
using PrediCX as the engine.

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Partners

News

Warwick Analytics partner with S4RB to enable grocery retailers to utilise machine learning and AI

on 16 April 2019
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Major high street bank uses PrediCX to improve customer loyalty

on 03 April 2019
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In the Press: Data Driven Investor

on 12 March 2019
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In the Press: CRMXchange

on 12 March 2019
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How can PrediCX transform your business?

Click "Get Started" below and one of our team will be in touch.
Get the most out of your text data now!

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