Find us at Banking Sector Magazine talking about ‘How fintechs are using AI to process customer feedback.’
More banks are turning to practical AI to rapidly analyse customer conversations for sentiment and emotional intent to get the insight and automation they need to transform their customer service and operations.
Essentially, AI-based technologies remove the need for complex models and instead, analyse information in real-time and update themselves (with minimal human input). This allows the results to be far quicker and more accurate than traditional methods, such as instating teams of analysts or older machine learning methods.
In the article with Banking Sector, we look at five ways in which banks are using AI to process their customer feedback more effectively.