Models-as-a-Service

Immediate, actionable
insight at scale - without the effort.

What are “Models-as-a-Service”?

PrediCX has been used to generate industry-specific machine
learning models, which themselves can be licensed and deployed,
with no set-up necessary.
Automatically tag or classify your CRM, survey, social media, complaints,
or tickets to give you reliable, actionable insight guaranteed to drive
profitable business change.

Why?

Current text analysis and sentiment analysis is driven by keywords that can
give broad trends but do very little to drive improvements in your business. Claims about accuracy are generally wildly overstated and subjective.
Our models categorise using concepts, not keywords, and can
uncover drivers of loyalty, intent to churn, and what promotes
customer satisfaction the most. With explicit accuracy reported,
we guarantee our business-transformational insight can be trusted!

How?

Simply enter your text data into PrediCX, and it will be automatically
classified into our pre-defined labels.
Multiple labels per record are possible, and labelled data can be
pulled directly into your reporting software.
Weekly alerts will be delivered directly to your inbox.
Alternatively, you can take our MaaS offering into your own hands
with our intuitive dashboard,
or get in contact with us to tune models for labels specific
to your business or use case, and to enable elite performance.

What's hiding in your data?

Click on your industry below to see our tags
and get started.

Hotels

Dirty towels, Slow Wi-Fi –
what can you do
to improve your customer
satisfaction?

Restaurants

What keeps your customers
coming back – the food,
the ambience, the drinks..?

Airlines and travel

Turn common customer
complaints into advocacy –
see how we did this
for a major airliner here
(link to airlines case study).

Banking and Financial services

Keep on top of customer
concerns, reduce churn, and
find out what drives your
customer loyalty. Find our
specific banking tags here.

Telecoms

Our models can classify
the 3 most common causes of churn
for telco customers,
and much more. Use our early
warning system and reduce
churn exponentially!

Retail/E-commerce

Whether it’s your products,
your user experience, or your
customer service, PrediCX will
tell you exactly what it is your
customers love about your brand –
and what they don’t.

Betting and Gaming

How can you deliver
the best customer experience,
while increasing profit from
your subscribers? Use our
models to find out!

Energy And Utilities

The utilities industry is
increasingly digitally driven –
don’t get left behind! Use
our Energy & Utilities models
to ensure your customers
are heard, and their
feedback actioned!

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