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May 10, 20212 min read
Five AI tips to improve your Zendesk workflow
1. Bring more insight to your Zendesk Views Views organize your tickets by grouping them into lists based on certain criteria. Pre-set...
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Apr 1, 20212 min read
Using PrediCX labels in Answer Bot triggers (Web form and chat?)
Answer Bot works alongside the support team by automatically answering your customer's queries. It offers help faster than humanly...
155 views
Aug 17, 20201 min read
In the Press: Using AI to triage incoming customer feedback
CEO of Warwick Analytics has been published in Banking Sector Magazine talking about how many banks are turning to customer experience...
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Aug 17, 20201 min read
In the Press: Is your chatbot helping your customers?
We chat with Banking Sector Magazine about whether your chatbot is helping or hindering your customers. We also discuss how AI can help...
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Aug 17, 20201 min read
In the Press: DisruptiveLIVE The Andy Show
Listen to Warwick Analytics CEO Dan Somers talking on The Andy Show by DisruptiveLIVE about how AI can help companies get more from their...
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Aug 17, 20201 min read
In the Press: How fintechs are using AI to process customer feedback
Find us at Banking Sector Magazine talking about 'How fintechs are using AI to process customer feedback.' More banks are turning to...
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Aug 17, 20201 min read
Warwick Analytics in the Press: Global Banking & Finance
Warwick Analytics has been talking with Global Banking and Finance on 'How banks are using AI to retain customers'. We all want to...
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May 15, 20201 min read
Warwick Analytics in the Press: Fintech Global
Dan Somers, CEO of Warwick Analytics recently commented on an article for Fintech Global. The article ‘Is the appeal of data analytics...
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Apr 23, 20201 min read
Watch again: How leading organisations are responding to the impact of coronavirus
Last week our partners at Ember hosted a webinar that shared examples and learnings from the market on how organisations are adapting...
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Apr 23, 20201 min read
Warwick Analytics in the Press: Contact Centre World
How AI can improve customer and agent satisfaction in difficult times‘ at ContactCenterWorld.com, the global association for contact...
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Apr 1, 20201 min read
Webinar: How leading organisations are responding to the impact of coronavirus
WEBINAR: 14:00pm – 14:40pm   |   Thursday 9th April   |  REGISTER HERE The coronavirus outbreak has had an unprecedented impact...
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Mar 25, 20202 min read
Warwick Analytics launch Zendesk app for automated classification of tickets
Warwick Analytics has launched an app for Zendesk users that installs directly into the platform where it applies automated...
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Mar 12, 20201 min read
Warwick in the Press: Global Banking & Finance Review
Check out our latest coverage on Global Banking & Finance Review. We talk about How Banks Can Use AI To Spot Customer Vulnerability....
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Mar 6, 20202 min read
Omni-channel Series: SUMMARY – 6 quick fire ways to offer an omni-channel experience
In this Omni-channel Series we’ve looked at why you should adopt an omni-channel customer experience, the top use cases for an...
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Mar 4, 20201 min read
Download your free copy of Supermarket Social Christmas Edition
In this edition we discuss some of the trends uncovered from Twitter during the Christmas 2019 trading period (15th November 2019 – 15th...
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Feb 18, 20202 min read
Omni-channel Series #4: Why your omni-channel experience might be failing
In the 4th of our Omni-channel Series of blogs we look at why your omni-channel experience might be failing. It’s likely that you will be...
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Feb 13, 20202 min read
Warwick Analytics announces partnership with LucidCX
Warwick Analytics and LucidCX, the post-sale support specialists, have today announced their partnership. Warwick Analytics applies its...
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Feb 4, 20202 min read
Omni-channel Series #3: What does a perfect Omni-channel model look like?
So, in our earlier articles in this series we looked at why you should adopt an omni-channel customer experience and 5 strong use cases...
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Jan 24, 20204 min read
Omni-channel Series #2: 5 strong use cases for omni-channel analytics
In the first of our Omni-channel Series we looked at why you should adopt an omni-channel customer experience. Here we go into a bit more...
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Jan 16, 20202 min read
Omni-channel Series #1: Why you should adopt an omni-channel customer experience
In this series of blogs, we have teamed up with our partner Ember to cover everything there is to know when it comes to offering a true...
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