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03 Oct

Warwick Analytics becomes partner of UI Labs

UILABSlogoPNG 1024x357 - Warwick Analytics becomes partner of UI LabsWarwick Analytics has become a partner of the US innovation accelerator UI Labs.

UI LABS is a trusted guide to innovation for courageous leaders with a mandate to redefine the future of their industries. UI stands for University + Industry: They harness the power of collaboration by leveraging collective resources, which enables our partners to design and demonstrate transformative solutions that have industry-wide impact — today and for generations to come.

UI Labs applies digital technologies to legacy industries to help bring them into the 21st century.

UI Labs is an innovation accelerator that leverages a network of hundreds of partners from university + industry (represented by the “UI” in our name), along with startups, government, and community groups, to address problems too big for any one organization to solve on its own.

As a partner Warwick Analytics will gain access to new approaches, technologies, testbeds, and relationships.

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19 Sep

Book onto our Free Webinar: Putting the Soul in the Machine: How to use AI to enhance EQ

EQ webinar banner - Book onto our Free Webinar: Putting the Soul in the Machine: How to use AI to enhance EQ

This webinar will explore how to use technology to measure and convey your brand values and promises that generate your unique customer experience and drive profits.

 

Date: Wednesday 27th Sept, 2017
Time: 9am Pacific/12noon EST/5pm GMT 
Duration: 45 minutes

 

Book online here

Busy at the live webinar time? No worries. Register and we will send you an on-demand recording afterward.

 

Your presenters:

 

Brad Smith

 

jpeg - Book onto our Free Webinar: Putting the Soul in the Machine: How to use AI to enhance EQ

 

Brad Smith is CDO at TribeCX and is globally recognised as a thought leader in digital CX transformation having led customer centric transformation at Symantec, Yahoo! and Sage. 

 

 

Dan Somers

 

jpeg - Book onto our Free Webinar: Putting the Soul in the Machine: How to use AI to enhance EQ

 

    Dan is CEO of Warwick Analytics and a global innovator of CX analytics. He is a highly-respected speaker and widely published in the predictive analytics arena.

 

 

 

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14 Sep

Warwick Analytics in the Press: Digital Marketing Magazine, Getting to ACE: Autonomous Customer Experience

digital marketing CX analytics - Warwick Analytics in the Press: Digital Marketing Magazine, Getting to ACE: Autonomous Customer ExperienceWe hear a lot of hype about how AI technology, such as chatbots, is advancing to minimise the amount of contact a customer has with a contact centre, so does that mean that the human customer services agent will become obsolete?

Well, underneath the hype of AI, the reality is that chatbot development has plateaued, and the understanding matured.

Alongside this limitation is the fact that customer interactions themselves are becoming more and more complex as customers learn to resolve more simplistic issues by themselves. There are also more communication channels as customers might try to resolve issues by a website, then chat, then phone.

So, this presents enormous challenges for Autonomous Customer Experience (ACE) and possibly leads to the fact that ACE will, or indeed should never, become a reality.

Here we look at the key roles of the customer, the human agent and the technology within the CX process and how they should evolve to deliver the optimal autonomous customer experience, not in 10 years’ time but right now.

Read the full article at Digital Marketing Magazine here

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07 Aug

Video: Company Update with SyndicateRoom

Our CEO Dan Somers recently sat down with SyndicateRoom to discuss the company’s evolution since our first funding round in 2015 and what the future holds for Warwick Analytics following our second successful raise with the platform. Dan updated investors on the evolving world of data analytics within the context of a growing consumer demand for voice search functionality and automated chat bots. He also discusses the exposure that the company has been receiving at a number of trade shows and events, something necessary given the scale of competition in the predictive analytics field.

You can watch the video below, or read about our two successful fundraising campaigns on the SyndicateRoom site.

 

 

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28 Jul

Warwick Analytics chosen by Hello Tomorrow as one of the world’s Top 500 deep-tech startups

We Qualified in the Top 500 Data   AI 300x188 - Warwick Analytics chosen by Hello Tomorrow as one of the world's Top 500 deep-tech startupsWe are delighted to announce that we have been chosen by Hello Tomorrow as one of the world’s Top 500 Deep-tech startups.

The Hello Tomorrow Challenge is a different kind of startup competition that was designed to answer the needs of deep tech entrepreneurs. The best 50 start ups are selected from 10 different industries. Warwick Analytics was selected for the Data and AI industry.

We will attend the Hello Tomorrow Global Summit on October 26th & 27th 2017 in Paris where the winners will be announced. Over 3,000 specially selected attendees made up of deep-tech enablers, such as entrepreneurs, innovators, academics, investors and corporate executives, will be at the invite-only Global Summit. For two days, the venue will become a nexus of ideas and innovations, empowering entrepreneurs to carry out a visionary, and better, tomorrow.

Dan Somers, CEO at Warwick Analytics says: “It is a great honour to be selected by such a credible organisation and event. It will be a brilliant opportunity to showcase our predictive analytics for voice of customer data to hundreds of investors and executives.”

You can find out more and register to attend here: https://hello-tomorrow.org/

 

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26 Jul

Warwick Analytics in the Press: Digital Marketing Magazine

How to get More Insight from Complex Voice of the Customer Data

digital marketing CX analytics - Warwick Analytics in the Press: Digital Marketing MagazineThe big data revolution has meant that there are nuggets of insight within customer data everywhere: CRM data, reviews, complaints, enquiries, surveys, social media etc. The ability to harvest and analyse these data in an automated way to provide predictive, actionable insight is a holy grail for marketers and customer experience professionals.

However, across all organisations, ever-expanding amounts of data remain unanalysed, primarily due to their growing size and complexity. And of course, the mass of these data is unstructured or in their raw form. Unstructured data such as text, image, audio, video, machine and sensor information all present major issues for organisations and the data scientists they employ. It is estimated that between over 90% of data in existence today is unstructured. However, organisations are just not able to access this insight. Some commentators estimate that less than 0.5% of data is currently analysed.

 

Read the full article ‘How to get More Insight from Complex Voice of the Customer Data’ here.

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26 Jun

Free Webinar: Towards ACE: Automated CX. Utopia or Reality?

Webinar banner - Free Webinar: Towards ACE: Automated CX. Utopia or Reality?ACE is about using technology to add automation and autonomy to contact centers, and to obviate customer interactions in the first place.

Chatbots, IVR, FAQs and other forms of automation/self-service all sound great from a cost-saving point of view, but in practice they frequently cause satisfaction losses and channel switching friction.

Hear case studies of innovative companies using the latest technology to transform their customer experience, remove human agents and increase customer satisfaction.

Date and time: Thursday, July 6, 2017 1:00 pm
GMT Summer Time (London, GMT+01:00)

Thursday, July 6, 2017 8:00 am
Eastern Daylight Time (New York, GMT-04:00)

Thursday, July 6, 2017 8:00 pm
Singapore Time (Singapore, GMT+08:00)

Duration: 30 minutes

 

BOOK YOUR PLACE HERE

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23 Jun

Warwick Analytics selected for final of Virgin Trains PlatformX programme

PlatformX logo CX analytics - Warwick Analytics selected for final of Virgin Trains PlatformX programmeVirgin Trains has been on the hunt for innovative businesses ready to scale and help solve real challenges in the rail industry.

After receiving hundreds of applications, this was whittled it down to sixteen shortlisted businesses. The founders of these businesses were then invited to pitch to a panel made up of judges from Virgin Trains and the Department for Transport.

Virgin Trains were blown away by the quality of the entrants, the ideas and the ground-breaking solutions. However there can only be eight finalists – two in each category – and we’re thrilled to be one of them.

Warwick Analytics will take place in a five-week accelerator at London King’s Cross station, working together with Virgin StartUp and Virgin Trains to grow the businesses. At the end of this program? Another pitch day, but this time we will be pitching to roll out our businesses to thousands of Virgin Train customers and potentially gain access to Virgin Train’s £25m innovation fund.

Warwick Analytics have algorithms in their analytics for customer data that are focused on automating predictive analytics, and provide a predictive early warning system which helps CX professionals, and service managers alike, focus on key emerging hotspots of issues.

You can read the full announcement here

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20 Jun

Warwick Analytics Highly Commended at the International Auto Finance Network (IAFN) Awards.

IAFN awards automated predictive analytics - Warwick Analytics Highly Commended at the International Auto Finance Network (IAFN) Awards.Warwick Analytics has been Highly Commended at the International Auto Finance Network (IAFN) Awards.

The IAFN Awards celebrate excellence and innovation within the automotive leasing and lending industries.

Organisations and individuals may be nominated for achievements in operations management, leadership, customer service, competitive performance, or innovation.

Warwick Analytics was nominated for its’ automated predictive analytics software that enables the auto industry to automatically transform data to improve their predictive maintenance and warranty capabilities.

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20 Jun

Warwick Analytics comes 2nd in Eurostar Innovation Pitch Finale

Eurostar logo start up Warwick Analytics 300x117 - Warwick Analytics comes 2nd in Eurostar Innovation Pitch FinaleTrain company Eurostar has begun its search for some of the continent’s most disruptive startups to find ways the latest AI, machine learning and data innovations could help it to improve its processes.

London-headquartered Eurostar International, which runs the Eurostar network between London, Paris and Brussels, put out a call for startups and entrepreneurs across the tech spectrum who might be able to utilise their innovations to improve the operator’s processes.

Warwick Analytics made the final shortlist and was invited to  to pitch their business ideas to venture capitalists and industry figures at the Vivatechnology show in Paris last week.

Warwick Analytics were delighted to win 2nd place in the pitch battle.

Eurostar has said it is looking for companies who can help support its next phase of growth, improving passenger experience and understanding of passenger flows as the operator continues to add further destinations to its network.

In particular, the company is looking for startups which can provide predictive and real-time insight into passenger flows at stations in an effort to reduce overcrowding and encourage more passenger-centered designs.

Artificial intelligence and machine learning have also been highlighted as potential areas that its processes could benefit, with personalised customer interactions and recommendations across its operations providing opportunities to increase brand awareness and loyalty.

Explaining the thought process behind the initiative, Eurostar’s website states: “Excellence in service is a key pillar of Eurostar’s values.

“Customer expectations are high, and as we increase the number of destinations and customers served, maintaining and improving Eurostar’s customer experience, including understanding and managing potential disruptions, having access to predictive customer flow and analysis in real time, automating ticket control are key to enhance performance.”

 

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