20 Nov

Warwick Analytics one of 25 deep tech innovations announced for EIT Digital Challenge 2017 finals

25 deep tech scaleups have been selected to drive Europe’s digital transformation for the benefit of the European citizens and economy.

Scaleups from 9 EU countries will compete in the EIT Digital Challenge 2017 for a €100,000 prize package.

Winners will be awarded at final pitch events in Eindhoven, Berlin, Budapest, Madrid and Trento at the end of the year.

Warwick Analytics have been selected in the Digital Infrastructure category.

The contest aims to detect the best deep digital technology (or deep tech) scaleups that promise to improve the life of Europe’s citizens and strengthen the economy. Deep tech innovations are complex and disruptive solutions that are built around unique and differentiated scientific or technological advances. They fuel the digital transformation and in many cases address the main societal and and environmental challenges of today and tomorrow.

The EIT Digital Challenge will select the best scaleups in five categories and award each of them with a €100,000 prize package to accelerate their international growth. The prize includes a full year of dedicated support from the EIT Digital Accelerator and a cash prize of €50,000.

A total of 136 tech companies from 20 EU countries had applied.

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26 Oct

Warwick Analytics at Hello Tomorrow Global Summit, Paris

Warwick Analytics are at the Hello Tomorrow Global Summit in Paris this week. The summit is “A unique event where the brightest entrepreneurs and change-makers meet to build our future” Michael Bloomberg

It is a showcase to find the next unicorns of the world as 75 deep tech startup finalists take part in the global challenge. Previous winners already raised more than 210 million dollars and come from the most prominent universities around the world.

You can see the full programme here https://hello-tomorrow.org/program.


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26 Oct

Warwick Analytics to take Keynote at TEN (The Executive Network): The Customer Journey: Data & Insight

Dan Somers, CEO at Warwick Analytics is set to be a Keynote presenter at TEN (The Executive Network): The Customer Journey: Data & Insight, on November 2nd, London.

The Customer Journey: Data & Insight
Cross-industry forum at Royal Garden Hotel, Kensington, London

In the digital economy, the need for brands to keep pace with evolving consumer preferences and customer needs increases at every turn: the engagement journey you create is now the single most significant factor in differentiating you from the pack.
Cross-industry insight and opinion on topics such as:

• Personalisation
– segmentation, context, accuracy, privacy, appropriateness and insight
• The CDO
– the compelling case for the inclusion of a Chief Data Officer in the C-suite
– new rules for data management, its impact on customer engagement
• New technologies
– AI, machine learning, predictive capabilities and smart digital evolution

TEN is a private members community for decision makers/key influencers working within the UK’s foremost companies in industries supporting customer bases in the tens of thousands and, in many cases, millions.

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03 Oct

Warwick Analytics becomes partner of UI Labs

Warwick Analytics has become a partner of the US innovation accelerator UI Labs.

UI LABS is a trusted guide to innovation for courageous leaders with a mandate to redefine the future of their industries. UI stands for University + Industry: They harness the power of collaboration by leveraging collective resources, which enables our partners to design and demonstrate transformative solutions that have industry-wide impact — today and for generations to come.

UI Labs applies digital technologies to legacy industries to help bring them into the 21st century.

UI Labs is an innovation accelerator that leverages a network of hundreds of partners from university + industry (represented by the “UI” in our name), along with startups, government, and community groups, to address problems too big for any one organization to solve on its own.

As a partner Warwick Analytics will gain access to new approaches, technologies, testbeds, and relationships.

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19 Sep

Book onto our Free Webinar: Putting the Soul in the Machine: How to use AI to enhance EQ

This webinar will explore how to use technology to measure and convey your brand values and promises that generate your unique customer experience and drive profits.


Date: Wednesday 27th Sept, 2017
Time: 9am Pacific/12noon EST/5pm GMT 
Duration: 45 minutes


Book online here

Busy at the live webinar time? No worries. Register and we will send you an on-demand recording afterward.


Your presenters:


Brad Smith



Brad Smith is CDO at TribeCX and is globally recognised as a thought leader in digital CX transformation having led customer centric transformation at Symantec, Yahoo! and Sage. 



Dan Somers



    Dan is CEO of Warwick Analytics and a global innovator of CX analytics. He is a highly-respected speaker and widely published in the predictive analytics arena.




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14 Sep

Warwick Analytics in the Press: Digital Marketing Magazine, Getting to ACE: Autonomous Customer Experience

We hear a lot of hype about how AI technology, such as chatbots, is advancing to minimise the amount of contact a customer has with a contact centre, so does that mean that the human customer services agent will become obsolete?

Well, underneath the hype of AI, the reality is that chatbot development has plateaued, and the understanding matured.

Alongside this limitation is the fact that customer interactions themselves are becoming more and more complex as customers learn to resolve more simplistic issues by themselves. There are also more communication channels as customers might try to resolve issues by a website, then chat, then phone.

So, this presents enormous challenges for Autonomous Customer Experience (ACE) and possibly leads to the fact that ACE will, or indeed should never, become a reality.

Here we look at the key roles of the customer, the human agent and the technology within the CX process and how they should evolve to deliver the optimal autonomous customer experience, not in 10 years’ time but right now.

Read the full article at Digital Marketing Magazine here

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07 Aug

Video: Company Update with SyndicateRoom

Our CEO Dan Somers recently sat down with SyndicateRoom to discuss the company’s evolution since our first funding round in 2015 and what the future holds for Warwick Analytics following our second successful raise with the platform. Dan updated investors on the evolving world of data analytics within the context of a growing consumer demand for voice search functionality and automated chat bots. He also discusses the exposure that the company has been receiving at a number of trade shows and events, something necessary given the scale of competition in the predictive analytics field.

You can watch the video below, or read about our two successful fundraising campaigns on the SyndicateRoom site.

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28 Jul

Warwick Analytics chosen by Hello Tomorrow as one of the world’s Top 500 deep-tech startups

We are delighted to announce that we have been chosen by Hello Tomorrow as one of the world’s Top 500 Deep-tech startups.

The Hello Tomorrow Challenge is a different kind of startup competition that was designed to answer the needs of deep tech entrepreneurs. The best 50 start ups are selected from 10 different industries. Warwick Analytics was selected for the Data and AI industry.

We will attend the Hello Tomorrow Global Summit on October 26th & 27th 2017 in Paris where the winners will be announced. Over 3,000 specially selected attendees made up of deep-tech enablers, such as entrepreneurs, innovators, academics, investors and corporate executives, will be at the invite-only Global Summit. For two days, the venue will become a nexus of ideas and innovations, empowering entrepreneurs to carry out a visionary, and better, tomorrow.

Dan Somers, CEO at Warwick Analytics says: “It is a great honour to be selected by such a credible organisation and event. It will be a brilliant opportunity to showcase our predictive analytics for voice of customer data to hundreds of investors and executives.”

You can find out more and register to attend here: https://hello-tomorrow.org/


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26 Jul

Warwick Analytics in the Press: Digital Marketing Magazine

How to get More Insight from Complex Voice of the Customer Data

The big data revolution has meant that there are nuggets of insight within customer data everywhere: CRM data, reviews, complaints, enquiries, surveys, social media etc. The ability to harvest and analyse these data in an automated way to provide predictive, actionable insight is a holy grail for marketers and customer experience professionals.

However, across all organisations, ever-expanding amounts of data remain unanalysed, primarily due to their growing size and complexity. And of course, the mass of these data is unstructured or in their raw form. Unstructured data such as text, image, audio, video, machine and sensor information all present major issues for organisations and the data scientists they employ. It is estimated that between over 90% of data in existence today is unstructured. However, organisations are just not able to access this insight. Some commentators estimate that less than 0.5% of data is currently analysed.


Read the full article ‘How to get More Insight from Complex Voice of the Customer Data’ here.

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26 Jun

Free Webinar: Towards ACE: Automated CX. Utopia or Reality?

ACE is about using technology to add automation and autonomy to contact centers, and to obviate customer interactions in the first place.

Chatbots, IVR, FAQs and other forms of automation/self-service all sound great from a cost-saving point of view, but in practice they frequently cause satisfaction losses and channel switching friction.

Hear case studies of innovative companies using the latest technology to transform their customer experience, remove human agents and increase customer satisfaction.

Date and time: Thursday, July 6, 2017 1:00 pm
GMT Summer Time (London, GMT+01:00)

Thursday, July 6, 2017 8:00 am
Eastern Daylight Time (New York, GMT-04:00)

Thursday, July 6, 2017 8:00 pm
Singapore Time (Singapore, GMT+08:00)

Duration: 30 minutes



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