Surveys and Reviews Form

Please complete the fields in this column wherever possible
Number of Customers
#
Volume Split of Customers
Low Lifetime Value (LTV) %
Medium Lifetime Value (LTV) %
High Lifetime Value (LTV) %
Yield (Average £ profit per annum)
Low Lifetime Value (LTV) £
Medium Lifetime Value (LTV) £
High Lifetime Value (LTV) £
Average Customer Sat (out of 11) Go Wrong Go Amazing OK
Low Lifetime Value (LTV) #
Medium Lifetime Value (LTV) #
High Lifetime Value (LTV) #
Approx % of customers with bad or excellent experience Go Wrong Go Amazing
Low Lifetime Value (LTV) %
Medium Lifetime Value (LTV) %
High Lifetime Value (LTV) %
In this column are typical values for the majority of organisations. You can use these values or update them if required.
Effect of PrediCX
Reduction in Issues Go Wrong pa
Low Lifetime Value (LTV)
%
Medium Lifetime Value (LTV) %
High Lifetime Value (LTV) %
Percent of Customers where Improve Experience from OK to Amazing
Low Lifetime Value (LTV) %
Medium Lifetime Value (LTV) %
High Lifetime Value (LTV) %
Profit Increase - Effect of Improved Loyalty/Churn Index per 1% Increased Csat
Low Lifetime Value (LTV) %
Medium Lifetime Value (LTV) %
High Lifetime Value (LTV) %

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