HOW ENTERPRISES ARE DEPLOYING PREDICX
TO GET MORE OUT OF THEIR DATA

A selection of analysis, customer experience and even more
to help you find out more about PrediCX

Customer Experience Analytics

Improve profits by understanding the emotional and rational topics that drive customer loyalty.
The big data revolution has meant that there are nuggets of insight within customer experience data everywhere: CRM data, reviews, complaints, enquiries, surveys, social media etc. The ability to harvest and analyse these data in an automated way to provide predictive, actionable insight is a holy grail for marketers and customer experience professionals.

Training Chatbots

Train your chatbot effectively and minimise the human input required with our latest machine learning for chatbots.
Chatbots are a way to enhance the customer experience and save time and costs for everyone. Yet the Containment Rates (i.e. the ability to avoid passing off to a human) for chatbots can be suboptimal for many situations. The limiting factor here is the capability to classify customer intent correctly. People ask new queries all the time, and find ways to ask for the same query in different ways. It is also difficult for many companies with chatbots to know which part of

Contact Center Automation

Save money and improve customer satisfaction with contact center automation and insight.
When it comes to call center automation and contact center automation, we hear a lot of hype about how AI technology, such as chatbots, is advancing to minimize the amount of contact a customer has, so does that mean that the human customer services agent will become obsolete? The limiting factor here is the capability to classify customer intent correctly. People ask new queries all the time, and find ways to ask for the same query in different ways. It is also difficult for many companies with chatbots to know which part of

Machine Learning for Text

Train your chatbot effectively and minimise the human input required with our latest machine learning for chatbots.
Save time and money, and reduce errors, by automating your business processes such as product warranty, maintenance, insurance claims, healthcare, credit and fraud/investigations.
Imagine if a system could analyse every single piece of verbatim from surveys, reviews and complaints with a high degree of accuracy and automatically transform it, contextualise and classify it accurately, no matter how complex?

Content Moderation

Achieve accurate automated filtering of content with minimal human input.
Inappropriate content is becoming one of the biggest concerns for many businesses online both from a reputational and customer experience point of view, and also from a legal risk perspective.
However, preventing and removing inappropriate content is hard because it can be subjective in some parts, and ever-new queries all the time, and find ways to ask for the same query in different ways. It is also difficult for many companies with chatbots to know which part of

Sentiment Analysis

PrediCX automatically labels and classifies your text data just as a human might.
Don’t miss out on valuable Sentiment Analysis. Understanding context, emotion, and sentiment in consumer data is one of the most powerful tools for text analysis of customer data. However, it is easily lost in the huge amounts of text data contained in reviews, complaints, surveys and social media. Furthermore, traditional rules-based and keywords based text analysis lack the capability to accurately classify sentiment and context.

Complaint Handling

Transform your complaint handling from an expensive and reactive experience into an opportunity for improved customer experience.
Using our latest machine learning for Complaint Handling software PrediCX, complaints can be turned into great opportunities for learning
and/or converting negative feedback into positive customer advocacy.
Text-based complaints can be long and complex, containing many topics and themes. PrediCX uses the latest in machine learning and Artificial Intelligence (AI) to automatically classify key concepts in the text data, enabling:

© 2018 Warwick Analytics. All rights reserved. Registered in England & Wales. Number 07724630. Registered address 35 Kingsland Road, London, E2 8AA. VAT 120435168.