CHAT OPTIMIZATION & CHAT ANALYTICS

Optimize your live chat channel to improve the speed of resolution,
provide more relevant responses and streamline the chat optimization process.

Featuring automatic labeling and classification plus Multi-label Capability which means PrediCX can
identify and classify multiple sentiments and intents within a single piece of customer feedback.

How PrediCX boosts your chat optimization

icons8-customer-50

Human in the Loop AI

The technology runs automatically in the background until it needs a non-technical human to assist with tuning the models in a rapid and efficient way. It prompts the human only when needed, freeing up agent resources and maintaining a current, fine-tuned and accurate model at all times.

icons8-barcode-128

Automatically identify sentiment and intent

Models can be automatically generated to auto-tag the chats with the customers’ intent, sentiment and also emotional intent e.g. if they’re considering leaving or expressing some other actionable emotion.

Agents are freed up from the several seconds of manual work (ACW, After Call Work) which can only typically be done one tag at a time even if there are multiple issues.

icons8-workflow-100

Automate the next best action

The models can be used to drive insight specific to the customer in the moment through the automation of next best action, enhancing the overall customer experience. They can plug natively into chat software APIs to automatically classify tags tuned to the specific requirements of the business.

Our chat optmization solution works across all key chat platforms such as Salesforce, LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom, JivoSite, Kayako, Drift, Facebook, HubSpot, Boldchat and Attentive.

Learn how PrediCX can transform your business

Click "Get Started" below and one of our team will be in touch.
Get the most out of your text data now!

© 2019 Warwick Analytics. All rights reserved. Registered in England & Wales. Number 07724630. Registered address 35 Kingsland Road, London, E2 8AA. VAT 120435168.