The technology runs automatically in the background until it needs a non-technical human to assist with tuning the models in a rapid and efficient way. It prompts the human only when needed, freeing up agent resources and maintaining a current, fine-tuned and accurate model at all times.
Automatically identify sentiment and intent
Models can be automatically generated to auto-tag the chats with the customers’ intent, sentiment and also emotional intent e.g. if they’re considering leaving or expressing some other actionable emotion.
Agents are freed up from the several seconds of manual work (ACW, After Call Work) which can only typically be done one tag at a time even if there are multiple issues.
Automate the next best action
The models can be used to drive insight specific to the customer in the moment through the automation of next best action, enhancing the overall customer experience. They can plug natively into chat software APIs to automatically classify tags tuned to the specific requirements of the business.
Our chat optmization solution works across all key chat platforms such as Salesforce, LivePerson, Zendesk, LogMeIn, LiveChat, SnapEngage, Comm100, Freshdesk, Intercom, JivoSite, Kayako, Drift, Facebook, HubSpot, Boldchat and Attentive.
Learn how PrediCX can transform your business
Click "Get Started" below and one of our team will be in touch.
Get the most out of your text data now!