Accurately improve your Complaint Handling with a click:

Automation

PrediCX can automate responses to most common or more business-critical complaints, freeing up your agents to focus on complaints requiring escalation.

Insight and Early Warning

Clear complaint hotspots are flagged, allowing insight into customer pain-points and proactive measures, turning complaints into positive advocacy!

Reduced Operational Costs

In the occurrence a complaint results in a claim, nearly half of the associated cost is operator costs – use automation to significantly reduce this.

© 2018 Warwick Analytics. All rights reserved. Registered in England & Wales. Number 07724630. Registered address 35 Kingsland Road, London, E2 8AA. VAT 120435168.

Warwick Analytics