Call Center Analytics & Call Center Automation

Lower your costs, augment your agents, and improve
satisfaction – digital concierge services, high-performing
chatbots, and even query automation is possible,
using PrediCX as the call center automation engine.

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Our AI-powered classification models automatically and accurately tags all contact center feedback in near-real time using ‘concepts’, not keywords, to drive process automation, and early warning insight.

PrediCX – Complete call center automation and analytics


Automation Resolution

Common queries can be phrased
in a multitude of ways so we automatically label
concepts, not keywords. Also featuring multi-topic labelling for multiple sentiments and intents in a single piece of feedback.


Digital Concierge

Improve your Right First Time
Resolutions drastically, by directing
queries to the best channel in
the first instance


Intelligent Chatbots

Conversational AI – use PrediCX to
deliver a truly human chatbot experience.
Reduce call center volume and
increase your customer satisfaction!

Learn how PrediCX can transform your business

Click "Get Started" below and one of our team will be in touch.
Get the most out of your text data now!

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