Our AI-powered classification models automatically and accurately tags all contact center feedback in near-real time using ‘concepts’, not keywords, to drive process automation, and early warning insight.
PrediCX – building consumer-focused contact centers
Common queries can be phrased
in a multitude of ways – label
concepts, not keywords, to ensure
full and confident automation
Improve your Right First Time
Resolutions drastically, by directing
queries to the best channel in
the first instance
Conversational AI – use PrediCX to
deliver a truly human chatbot experience.
Reduce call center volume and
increase your customer satisfaction!
Learn how PrediCX can transform your business
Click "Get Started" below and one of our team will be in touch.
Get the most out of your text data now!