Identify Emotional Intent

Our models can be automatically generated to auto-tag the
customers’ emotional intent and sentiment i.e. if
they’re considering leaving or expressing some other actionable emotion.

The models can be used to identify the emotional intent and drive insight
specific to the customer in the moment i.e. automation and next best action,
enhancing the overall customer experience.

Identify Emotional Intent with PrediCX

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Multi-label Capability

PrediCX has Multi-label Capability which means it can identify and classify multiple sentiments and intents within a single piece of customer feedback.

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Automatically classify tags

PrediCX models can plug natively into chat software APIs to automatically
classify tags tuned to the specific requirements of the business.

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Label concepts, not keywords

Syntax, emotional intent, and context through
associated qualifiers are all considered
through our intelligent labelling

Learn how PrediCX can transform your business

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