Most approaches rely on solicited customer surveys, and trying to discern
the verbatims. These often carry a significant bias, tending to be only
answered by a small number of extremely satisfied or extremely dissatisfied
customers. It’s hard to get to the root causes of dissatisfaction or what to do.
Our CSat Booster Pack generates bespoke, tuned models
rapidly from scratch and allows you to identify the real drivers
of how to improve customer satisfaction through automated classification of sentiment, emotional intent,
and highly detailed topics, in real time.
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