Improve NPS

Customer Satisfaction measures such as NPS are key metrics to
improve customer satisfaction.
Yet for anyone wanting to improve NPS,
it is notoriously difficult to figure out what to do without spending
a huge amount of time and money.

Most approaches rely on solicited customer surveys, and trying to discern
the verbatims. These often carry a significant bias, tending to be only
answered by a small number of extremely satisfied or extremely dissatisfied
customers. It’s hard to get to the root causes of dissatisfaction or what to do.

Our NPS Booster Pack generates bespoke, tuned models
rapidly from scratch and allows you to identify the real drivers
of how to improve customer satisfaction through automated classification of sentiment, emotional intent,
and highly detailed topics, in real time.

Improve NPS with PrediCX

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Measurable Results

The net result is always a significant increase
in NPS, up to 20% within a couple of weeks.

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Identify Drivers

Identify the real drivers of how to improve NPS through automated classification of sentiment, emotional intent, and highly detailed topics, in real time.

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360° View

With new-found confidence in accurate, automated wrap-up
codes and real-time, automated tagging of incoming contact, your
business is given an accurate and trustworthy picture of how you can improve NPS.

Learn how PrediCX can transform your business

Click "Get Started" below and one of our team will be in touch.
Get the most out of your text data now!

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