Reduce AHT & Reduce MTTR

A large AHT hurts your profits two-fold – not only does it
swallow up agent efficiency, but it’s also a major drag on
customer satisfaction which depresses revenues.

Reduce AHT and MTTR with the AHT Booster Pack by distinguishing
which issues and/or agents are causing lengthy and variable
AHT and identify the root causes to
enable you to take the appropriate actions in the appropriate order
of ease and impact. These models can be used to label the incoming
issues for digital channels to generate templates and advise the agent
of the next best action to reduce AHT. It also automatically adds the
disposition codes without human input, and much more accurately
and consistently. It can also route to the appropriate agent.